Specialist Cloud & IT Infrastructure Technology Recruitment

3rd Line Citrix Support Engineer - £40,000 - £42,000 + OT + Bens

Apply Save

3rd Line Support - Citrix - Manchester - £40,000 - £42,000 + OT + superb training

- Third Line Support - Citrix - Manchester - £40,000 - £42,000 + OT + superb training
- 3rd Line Support
- Citrix technologies are ESSENTIAL
- Knowledge of VMware and Microsoft stack beneficial

You'll be responsible for day to day support issues my clients customers face. Working within a team of 10 highly skilled technical support engineers based full time in Manchester, working remotely. Looking for an experienced Citrix Support Engineer to work for a top tier, leading IT Solutions Provider.
This position is ideal for a hungry, highly motivated senior Support Engineer who wants a clear roadmap into project engineer through to consultancy.

Your Responsibilities:

- Escalation point for 1st, 2nd line support
- Support of a Citrix environment
- Cover 3rd line level on calls and tickets that come through, resolving tickets within SLA agreements.
- Escalating high priority tickets to Infrastructure Support Specialist.
- Respond to alerts as required including testing, debugging and troubleshooting and provide detailed information on the nature of issues encountered.
- Complete initial diagnosis of all incidents and either resolve to the customers satisfaction using documented procedures and processes
You will be focused around providing 3rd line remote support out of their Manchester office. For a leading Managed service provider with exceptional opportunities for growth and development within a close knit and knowledgeable team. One of Citrix's top partners, getting the heads up on new projects and technologies coming through.

This is a super position which will allow you to progress through the ranks at a superb business at a rapid rate

Please contract/send your CV to Jimmy Hearne on / 020 3950 1996

3rd Line Support - Citrix - Manchester - £40,000 - £42,000 + OT + superb training
Apply Save

Related Jobs

  • CISCO Network Consultant - LAN, Nexus, Data Centre,...

    • CCNP R&S
    • CISCO Networking – LAN Enterprise, Nexus
    • Palo Alto Firewalls – Other vendors are fine
    • LLD and Implementation
    • Wireless
    • Opportunity to upskill in SD-WAN, VeloCloud,

  • Network & Security Consultant - LAN / WAN / Firewalls

    Working at a leading Cloud Solution Provider in the North West
    • Route/Switch/Firewalls.
    • CCNP level.
    • LAN/WAN/Firewalls.
    • Forcepoint Firewalls - ASA/Palo.
    • HP/Dell Switches.

  • Technical Consultant - VMware and Storage - £45,000 -...

    Opportunity with a fast paced MSP
    - Virtualisation – vSphere
    - Storage - NetApp, DellEMC, HP (one ideal)
    - Design & Implementation

  • Collaboration 2nd / 3rd Line Support Engineer - Contact...

    2nd & 3rd Line Cisco Collaboration Contact Centre Support Engineer - £45K - £55K

    • Contact centre - Cisco Unified Contact Center Express (UCCX) - Cisco Unified Contact Center Enterprise (UCCE)

  • Cisco Collaboration Consultant - UC & Contact Centre - UCCX

    Cisco Collaboration Design & Implementation Consultant – CCNP – Contact Centre

    • Extensive Cisco UC and Contact Centre project delivery role across small and large projects
    • Advanced trouble

  • SD-WAN Consultant – Design & Implementation – CCNP –...

    SD-WAN Design & Implementation experience with extensive deployments across LAN/WAN/SD-WAN, Routing, Switching, Security

    CCNP essential and must come from MSP background


The Cloud & IT Infrastructure space is constantly shifting. Get the latest job opportunities from top IT Solutions Providers delivered to your inbox before anyone else by registering with InfraView.

Thank you for registering.

Upload your CV

To contact InfraView, please call:
+44 (0)20 3617 1040

or email

Download our brochure