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Head of Customer Success
Home based
£75,000 - £85,000 + package

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Head of Customer Success - Home based - ?75,000 - ?85,000 + package

I am currently in the market for a "Head of Customer Success" to join a rapidly growing, dynamic Managed Service Provider who are based in the North West. Having recently placed "Head of Technology" within the business, I am excited to be working on the final piece of their management puzzle.

?20mil+ IT Solutions and Services Provider with around 50 staff currently. Multi-vendor including VMware, Citrix, Microsoft, Cisco, NetApp etc

The Head of Customer Success will have some of the following responsibilities:

  • Manage PMO, Customer Success Managers, Transition Team and look after the top 5/10 customers for my client.

  • Mentor, up skill, develop existing team whilst developing strategic plan for team moving forward.

  • ?Build solid internal relationships to ensure team cohesion through company lifecycle including sales and technology

  • ?Develop true and deep understanding of customers, their offerings and find new opportunities to enhance relationship, bringing in sales team when needed

  • ?Strong customer/service background and commercial awareness

  • ?Ideally come from MSP background

  • ?Understand PM / Programme Management functionality

  • ?Understand customer problem, try and find a prevention rather than a cure

This is an outstanding position and a superb business with limitless opportunity! You'll be supported and backed by a superb SLT and be part of a business with great culture/values

Please hit the button to Apply and / or call Will at InfraView on 020 3950 9977 for further info.

If this role is not for you, please Register with us letting us know your preferences and will be in touch when the right role comes in.

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