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3rd Line Infrastructure Support Engineer –Wintel Server, DHCP, AD
Homebased / Office
£40,000 - £50,000 plus on call

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3rd Line Infrastructure Support Engineer –Wintel Server, DHCP, AD - UK wide - £40,000 - £50,000 plus on call

Do you want to join a thriving team at a business that will support your professional growth?

Be in involved in some of the most exciting infrastructure services that are available in the market currently?

A fantastic opportunity to join on of Europe’s leading provider of IT services and solutions. The current demand for their Infrastructure services continues to grow both from existing and new customers. As a result there is a need for an experienced 3rd Line Infrastructure Support Engineer to join the team with advanced technical knowledge of Infrastructure technologies. You will be expected in an office at least one day a week, in Birmingham and you will be on call 1 in 5 or 1 in 6.

Advanced technical knowledge of:



    • Wintel Server

    • DHCP

    • Active directory

    • Antivirus

    • Proxy


Requirements:


  • Minimum 5 years’ hands on experience supporting technical environments in a third line role

  • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents.

  • Ability to work under pressure and to tight deadlines.

  • Strong presentation skills and communication skills both written and oral

  • Ability to use the Service Desk tool

You will be joining an exceptional team, with the opportunity to upskill, develop and have a clear career path to progress on whatever path you wish to choose the business will fully support you.

Key Responsibilities


  • This is a "hands-on" technical expertise position that requires senior level knowledge in the areas mentioned above

  • Assist engagement with projects

  • Supporting the Virtualisation and EUC engineering team in the advanced troubleshooting of customer’s environments.

  • Ensure technical documentation is completed and updated

  • Identify technical problems and potential Service Improvements across client base

  • Providing Technical guidance for Infrastructure team.

  • Managing incidents and problems appropriately within agreed service levels.

  • Perform Technical root cause analysis on reoccurring incidents.

  • Log calls with third party vendors

  • Required to participate in an on-call technical escalation process

This is an amazing opportunity to join a great business and take your career to the next level in a company that will support you by providing financial support to allow you to gain certifications and additional knowledge as well as give you the foundation to continue with your professional growth

Please hit the button to Apply and/or call Will Martin 020 3950 9977 at InfraView for further info.

If this role is not for you, register with us letting us know your preferences and will be in touch when the right role comes in. 

3rd Line Infrastructure Support Engineer –Wintel Server, DHCP, AD - UK wide - £40,000 - £50,000 plus on call


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