First Line Service Desk Analyst –  M365, Networking – Berkshire (fulltime office)

Opportunity to work at a Top Leading Solution Provider working on their First Line Support Desk. Massive opportunity to progress and build a career within IT Solutions space. Your duties will be to process tickets and assist with client continuous improvement plans.

Key skills and responsibilities

• Proven experience in a 1st line troubleshooting role


• Microsoft365 / Azure / Windows 11


• Infrastructure and Networking


• Troubleshooting 1st Line issues through to resolution, or, following the required escalation path


• Perform advanced troubleshooting across networks, servers, virtualisation platforms,


• Working closely with 3rd parties to book in hardware replacements and repairs whilst updating tickets with each step of the customer journey giving them full visibility


• Utilise soft skills to manage customer escalations effectively and efficiently


• Proactively communicating with customers to ensure updates are clear and consistent

Please hit the button to Apply and / or call Will Martin 020 3950 9977 at InfraView for further info.

If this role is not for you, please Register with us letting us know your preferences and will be in touch when the right role comes in.

First Line Service Desk Analyst –  M365, Networking – Berkshire (fulltime office)