Network 2nd Line Team Lead – CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home / Surrey office based - £55,000 - £60,000

I am working with a Leading Solutions Provider and Cisco Gold partner to secure a Network Team lead. Reporting into the Director of Managed Services you will have full responsibility for the 2nd Line Network Team. As well as leading a team of 4, you will be required to still be very hands on and be the escalation point for any support issues. As well as being technical you will be responsible for the development of the team including 121’s , team meeting and performance reviews and ensuring the team hit agreed targets via objectives and development plans.

In addition, you will collaborate with the Problem Management team to make sure root cause analysis is completed for major incidents and with Customer Observability Management teams to improve Clients infrastructure.

Ideally you will have come from an MSP and be able to attend the office one day a week to be with team and collaborate with the Senior Management on site at the Managed Services hub there.

 Key Skills:

• CCNP


• LAN, Nexus, Fortinet, Palo


• Still hands on technically - triaging and final escalation point for all support issues.


• Proven Leadership qualities and experience.


• Managing development of staff – performance reviews, 121’s.


• Engaging with vendors


• Working with Problem Management and Customer Observability teams.


• Driving continuous improvements across the Managed Service offering.

This is an outstanding business on a huge growth phase and looking to double in size in the next 3 years and this is a great time to join.

Please hit the button to Apply and / or call Will Martin 020 3950 9977 at InfraView for further info. If this role is not for you please Register with us letting us know your preferences and will be in touch when the right role comes in.

 Network 2nd Line Team Lead – CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home / Surrey office based - £55,000 - £60,000