Managed Services Consultant - Azure, M365, Intune - £90,000 - £100,000 - pro rata - 6 months FTC - London 5 days a week Opportunity to join a thriving MSP in London. You will be working alongside the Head of Managed Services to help improve the operational side of the Service Desk. They are doing really well; however they are keen to explore how they can improve the customer experience. You will be working in a consultant capacity, you will not be hands-on, however a strong knowledge of the Microsoft technology stack is a must, M365, Azure etc. You will be working with the team to upskill them and get them to where they need to be, some call coaching. Process reviews and audits of tickets and follow ups. This business are growing and are keen to get the foundations right so they can build on an already solid footing to become even slicker in what they are doing.

Challenging beyond the customer services team to obtain the right outcomes for clients

You will collaborate closely with both the sales and Professional Services teams to execute any opportunities for continual improvement

Successfully managing and lead the service desk team, instilling a customer service culture that over delivers

Effectively managing and developing staff, engineers and subcontractors including conduct, performance, attendance, and capability

Supporting the Head of Managed Servces in establishing and maintaining an organised, structured, and well-managed working environment

Drive the service desk team and instill a customer service culture that over delivers

Oversee the prompt completion of breached SLA tickets

Track problem ticket resolution metrics against SLAs

Review all customer complaints, rectify issues, and liaise with appropriate departments to provide effective solutions

Observe service desk operation techniques to determine how effective they are and implement new techniques when old ones are ineffective.

Please hit the button to Apply and / or call Will Martin 020 3950 9977 at InfraView for further info. If this role is not for you please Register with us letting us know your preferences and will be in touch when the right role comes in. Managed Services Consultant - Azure, M365, Intune - £90,000 - £100,000 - pro rata - 6 months FTC - London 5 days a week

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