2nd Line Technical Engineer – M365, Sophos – Coventry - £30k - £36k

Are you ready to step into a role that is massively backed by training and development?Do you want to be part of an established, growing MSP that will invest into your future?Are you someone who thrives in a fast-paced, client-facing support environment?

Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in the IT world.

What you’ll be doing:

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  Delivering 2nd Line support via phone, remote tools and onsite visits

  
  


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  Supporting Microsoft 365 environments – Intune, SharePoint, Exchange, Teams

  
  


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  Working with Sophos for endpoint and firewall security

  
  


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  Using ConnectWise as your central service desk platform

  
  


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  Visiting client sites 1–2 days per week for setups, PC installs or firewall deployments

  
  


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  Supporting 1st Line colleagues and acting as a mentor for more junior engineers

  
  


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  Logging tickets, creating documentation, and contributing to the internal knowledge base

  
  

What you’ll need:

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  MSP background – essential

  
  


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  Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security

  
  


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  Familiarity with Sophos and ConnectWise (or similar tools)

  
  


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  Strong customer service mindset – confident, friendly, and proactive

  
  


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  Full UK driving licence and happy to travel locally to customer site

  
  


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  Eligible for BPSS clearance 

  
  

What’s on offer:

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  £30k - £36k

  
  


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  Industry-leading training and full certification support – Microsoft, CompTIA, Sophos

  
  


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  Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles

  
  


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  Hands-on role with lots of variety – technical problem-solving, site work, customer engagement

  
  


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  Strong team culture and excellent support structure

  
  

This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you’re a 2nd Line Engineer with the right attitude and technical grounding, They will help you build the rest.

2nd Line Technical Engineer – M365, Sophos – Coventry - £30k - £36k