2nd Line Technical Engineer – M365, Sophos – Cheltenham - £30k - £36k

Are you ready to step into a role that is massively backed by training and development?Do you want to be part of an established, growing MSP that will invest into your future?Are you someone who thrives in a fast-paced, client-facing support environment?

Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT.

What you’ll be doing:

• Delivering 2nd Line support via phone, remote tools and onsite visits


• Supporting Microsoft 365 environments – Intune, SharePoint, Exchange, Teams


• Working with Sophos for endpoint and firewall security


• Using ConnectWise as your central service desk platform


• Visiting client sites 1–2 days per week for setups, PC installs or firewall deployments


• Supporting 1st Line colleagues and acting as a mentor for more junior engineers


• Logging tickets, creating documentation, and contributing to the internal knowledge base

What you’ll need:

• MSP background – essential


• Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security


• Familiarity with Sophos and ConnectWise (or similar tools)


• Strong customer service mindset – confident, friendly, and proactive


• Full UK driving licence and happy to travel locally to customer site


• Eligible for BPSS clearance 

What’s on offer:

• £30k - £36k


• Industry-leading training and full certification support – Microsoft, CompTIA, Sophos


• Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles


• Hands-on role with lots of variety – technical problem-solving, site work, customer engagement


• Strong team culture and excellent support structure

This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you’re a 2nd Line Engineer with the right attitude and technical grounding, They will help you build the rest.

2nd Line Technical Engineer – M365, Sophos – Cheltenham - £30k - £36k